- Booking & Payment
● An advance payment is required within 24 hours of confirming the cleaning service.
● Service charges are based on your requirements and are set at a fair, non-negotiable
.
● Full payment is required once the service has been rendered. - Cancellation & Rescheduling
● Cancellations made at least 12 hours in advance are free of charge.
● Late cancellations may result in a 50% service fee.
● Each booking allows for a one-time reschedule if requested 6 hours in advance. - Scope of work
● Services are rendered as per the selected package (e.g., Deep Cleaning, Basic
Cleaning, etc.).
● We do not provide pest control, electrical, or plumbing work.
● Special requests must be mentioned during booking and may incur extra charges. - Access & Client Responsibilities
● Clients must provide safe and timely access to the property.
● Please remove or secure any fragile, valuable, or sentimental items before the
service begins. - Liability
● We are not responsible for:Pre-existing damage
● Wear and tear
● Low-quality or poorly maintained surfaces
All concerns or complaints must be raised within 12 hours of service completion. - Staff Conduct
● Our team members are trained, professional, and background-verified.
● Any form of abuse, harassment, or unsafe working conditions will lead to immediate
service cancellation without refund. - Satisfaction Guarantee
● If you’re not happy with the service, we offer one complimentary re-clean within 24
hours, subject to verification and availability. - Privacy Policy
● All client data and personal information are kept confidential.
● We do not share or sell client information to third parties. - Policy Updates
● We may update these terms as needed.
● Clients will be notified of major changes via WhatsApp, email, or our website.
